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17 November 2021

Toyota Australia Recalls Hilux Vehicles Due to License Plate Bracket

Toyota Australia has today announced that it will initiate a recall involving HiLux vehicles produced between June 2015 - September 2021 (inclusive). In the Australian market, there is a total of 156,838 vehicles within the affected vehicle range that may be fitted with a Toyota Genuine License Plate Bracket (LPB).

On certain Toyota HiLux vehicles equipped with a genuine LPB, due to insufficient stiffness of the LPB, there is a possibility that when the vehicle is being driven on rough or corrugated roads the LPB could be damaged as a result of the vibrations. In this condition, the LPB may fracture, causing the Licence Plate lamp wiring to become damaged, resulting in loss of Licence Plate illumination. In the worst case, the Licence Plate may dislodge resulting in an increase to the risk of injury to other road users.

For all involved vehicles, Toyota Dealers will inspect and, if necessary, replace the LPB and tray bracket free of charge to vehicle owners.

It is expected that it will take approximately 30 minutes to inspect and replace the brackets. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles with details of this recall campaign by SMS, email and/or mail to their last known address, email address and phone number. Owners are asked to keep their contact details up to date with Toyota Australia so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. Which and how many vehicles are involved?
A1. There are a total of 156,838 vehicles involved in the Australian market that may be fitted with the genuine License Plate Bracket (LPB) requiring replacement. These vehicles will require inspection and, if necessary, replacement of the LPB and tray bracket. Details of the affected vehicles are set out below:

MODEL NAME VERSION WMI VDS CD VIS Range Production Range QTY
FROM TO FROM TO
HILUX GUN122 MR0 EB3CB # 00440000 00448525 Jun-15 Apr-19 8510
GUN123 JA3CB 00060002 00060993 Jun-15 Jul-17 744
GUN125 DB3CB 04000001 04000186 Apr-21 Sep-21 174
DB3CC 04140000 04140095 Jun-20 Jul-21 91
DB3CD 03750130 03770112 May-20 Sep-21 580
FB3CB 00220004 00221764 Jun-15 May-20 1754
FB3CC 00250002 00251017 Jul-15 May-20 1013
FB3CD 00271719 00290719 Jul-17 May-20 743
GUN126 BA3CC 05945086 05948536 Jun-20 Sep-21 448
BA3CD 00022131 00137580 May-20 Sep-21 18017
HA3CD 00433761 00728166 Feb-19 May-20 10
KA3CB 01120002 01130895 Jun-15 Sep-21 10109
KA3CC 01162449 01173097 Jul-17 Sep-21 8475
KA3CD 01184003 01315036 Jun-15 Sep-21 58761
GUN135 CB3DB 05660000 05661383 Jun-20 Sep-21 1341
CB3DD 00170153 00210203 Jun-20 Sep-21 265
EB3DB 05200002 05201095 May-19 May-20 1092
EB3DD 00550260 00550415 May-19 May-20 3
GUN136 AA3DD 00005564 00052801 Jun-20 Aug-21 80
GA3DD 00263490 Jul-18 1
JA3DC 01220519 01220880 May-20 Aug-21 135
JA3DD 00346958 00371636 Mar-20 Sep-21 916
TGN121 CX3CB 04315000 04325854 May-20 Sep-21 9461
CX3CD 00100936 00120531 Jun-20 Sep-21 800
EX3CB 01100005 01133521 Jun-15 May-20 33299
EX3CD 01373795 01380850 Nov-19 May-20 16

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
A2. On certain Toyota HiLux vehicles equipped with a genuine LPB, due to insufficient stiffness of the LPB, there is a possibility that when the vehicle is being driven on rough or corrugated roads the LPB could be damaged as a result of the vibrations.

In this condition, the LPB may fracture, causing the Licence Plate lamp wiring to become damaged, resulting in loss of Licence Plate illumination. In the worst case, the Licence Plate may dislodge resulting in an increase to the risk of injury to other road users.

Q3. My vehicle is fitted with a non-genuine tray body, is it still affected?
A3. There is the possibility your non-genuine tray body builder may have used the genuine LPB. Toyota Australia recommends presenting your vehicle to a Toyota Dealer to have this confirmed. If there is no genuine LPB fitted, there is no further action required by Canberra Toyota.

Q4. Are there any other Toyota vehicles included in this recall campaign?
A4. No other Toyota vehicles are covered by this recall campaign.

Q5. Are there any warnings that this condition exists?
A5. The vehicle owner may identify a rattle noise when driving on rough road surfaces.

Q6. What does the remedy involve?
A6. Canberra Toyota will inspect and, if necessary, replace the LPB and tray bracket free of charge to the vehicle owner.

Q7. How long will the remedy take?
A7. It will take approximately 30 minutes. However, based on the Canberra Toyota's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q8. Can I continue to drive my vehicle until repairs are completed?
A8. Yes, you can continue to operate your vehicle. However, we request owners to get in contact with Canberra Toyota to arrange the inspection. Toyota Australia recommends taking care while driving on rough (corrugated) road surfaces until inspection and rectification has been completed, in case the license plate dislodges from the vehicle. In the meantime, if you have any questions, please contact Canberra Toyota or the Toyota Guest Experience Centre on 1800 869 682 (Mon-Fri 9.00am-5.30pm AEST).

Q9. My vehicle is in the affected production range. What should I do?
A9. Please contact Canberra Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A10. VIN location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11. I'm reluctant to visit a Toyota Dealer due to COVID-19. How can you help?
A11. You can be assured that Canberra Toyota are well-positioned to assist you in ways that prioritise your well-being and that of dealership staff. For your peace of mind, our Dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Canberra Toyota will be able to assist in addressing your specific concern as well as any other questions you may have. 

 

Get in touch to find out more at Canberra Toyota

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